Returns & Exchanges
We want you to be fully satisfied with your rock gear, which is why we offer a 30-day return policy for all unworn and unwashed apparel. If your item doesn't fit or meet your expectations, simply follow our streamlined process to initiate a return or exchange.
Check Eligibility
Ensure your items are in their original condition, including all tags and packaging, and that the purchase was made within the last 30 days.
Contact Support
Email our crew at [email protected] with your order number and the list of items you wish to return to receive a Return Authorization number.
Pack Your Gear
Securely pack the items in their original packaging and include a note with your RA number and whether you prefer a refund or a different size.
Ship It Back
Send your package to our warehouse address provided in the authorization email; we recommend using a tracked shipping service to ensure safe arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing